USER INVOLVEMENT IN DESIGN OF HEALTH CARESERVICES
DS 82: Proceedings of the 17th International Conference on Engineering and Product Design Education (E&PDE15), Great Expectations: Design Teaching, Research & Enterprise, Loughborough, UK, 03-04.09.2015
Editor: Guy Bingham, Darren Southee, John McCardle, Ahmed Kovacevic, Erik Bohemia, Brian Parkinson
Author: Forshaug, Ann Kristin; Sigurjónsson, Jóhannes B
Institution: Department of Product Design, NTNU, Trondheim, Norway
During the last decade, industrial designers have entered the arena for design of health care services in cooperation with health professionals. Parallel to this, user involvement has been recognised as an important part of quality improvement work in health care, acknowledging that users have their own type of expertise. This has resulted in an increased focus on involvement of users in both evaluation and design of new services. User involvement is an important aspect in both a health care and a human-centred design context. However, neither of the fields have “one good reason” nor do they have “one best way” to do it. This article explores and compares user involvement in the two fields.