USER EXPERIENCE DESIGN VALUE FRAMING BASED ON SERVICE INNOVATION: STORYTELLING AS AN INTERVENTION TO SUPPORT AGING-IN-PLACE
Editor: Erik Bohemia, Ahmed Kovacevic, Lyndon Buck, Peter Childs, Stephen Green, Ashley Hall, Aran Dasan
Author: RAZMI, FATEMEH
Institution: Oslo and Akershus university college of applied science, Norway
Section: Healthcare Design
Based on reports both to the “Nation on Livable Communities” and to “Nordic Centre for Welfare and Social Issues”, aging-in-place is outlined as a desire of 90 percent of adults over the age of 65 and it has been and remains a guiding principle in the policy for care and housing that seniors should remain in their own homes. However due to their inability to carry out activities of daily living and particularly taking medication properly, substantial cost is required for their frequent common hospitalisation. Depending on which medications are missed, this can cause serious effects on an older person’s health. Communication is the key to convey the importance of proper treatment and storytelling is a potent behavioural tool for this population who are affected by cognitive impairment. In order to make seniors´ desire happen effectively and also reduce inessential hospitalisation costs, innovative modification design is required for the elderly. How to apply storytelling as an intervening effect of innovation into user experience design to support those wishing aging-in-place? Making connection between technology and healthcare area by designing an application in a story format can be a solution to fulfil their desire of aging-in-place. This eventually may lead to reduce the pressure on health services at hospitals.