From Supply Chain Stakeholder to Service Customer: An Engineering Framework for Vehicle-Based Services

DS 116: Proceedings of the DESIGN2022 17th International Design Conference

Year: 2022
Editor: Mario Štorga, Stanko Škec, Tomislav Martinec, Dorian Marjanović
Author: Clemens Pizzinini, Jakob Bercher, Markus Lienkamp
Series: DESIGN
Institution: Technical University of Munich, Germany
Section: Design for Sustainability
Page(s): 1081-1090
DOI number: https://doi.org/10.1017/pds.2022.110
ISSN: 2732-527X (Online)

Abstract

Geographic distance between supply and demand reduces spatial accessibility. Vehicles have been contributing to improved spatial accessibility by offering transport services for people and goods. From traditional trucks to mobile health clinics, vehicles can offer a wide range of functionalities on wheels. To develop context-specific vehicles-based services, we propose a novel engineering framework based on a supply chain perspective. Requirements are derived from supply chain stakeholders and translated into vehicle-based services and vehicle components.

Keywords: design methods, design research, new product development